Legal Documents
Everything about how Golden collects, uses, and protects your personal information is clearly explained here in plain English.
Your data will never be sold to third parties.
Core Guarantees
Our Privacy Policy is built on these six core principles.
Every piece of data exchanged on Golden is protected by 256-bit SSL encryption. We use banking-grade security technology to ensure your information cannot be intercepted or stolen.
Golden never sells your name, mobile number, email, or payment information to third parties. This is one of our strictest policies.
Only the team members who genuinely need access to your data can view it. Every access is logged and reviewed on a regular basis.
You can request the deletion of your personal data at any time. Unless golden is under a legal obligation to retain it, your request will be fulfilled within the specified timeframe.
You may opt out of promotional emails or SMS at any time. Golden does not send marketing messages without your consent.
Golden's privacy policy adheres to international data protection standards. A PCI DSS-compliant payment system is in use.
For privacy-related enquiries:
support@golden-jit.com
This privacy policy is issued by the authority operating golden (https://golden-jit.com) and its mobile application. This document explains how golden collects your personal data, the purposes for which it is used, and how it is kept secure.
By using Golden's website or app, you are considered to have accepted this Privacy Policy. This policy applies to all registered members, guest users, and anyone interested in using Golden's services.
This privacy policy is an integral part of golden's Terms & Conditions. In the event of any conflict between the two documents, the Terms & Conditions shall prevail.
Golden collects information from you at various stages. The details are outlined below:
| Data Type | Required? | Purpose |
|---|---|---|
| Name & Mobile Number | Yes | Account Creation & Contact |
| Date of Birth | Yes | Age Verification (18+) |
| NID Information | Conditional | For KYC Verification & Withdrawals |
| Payment Information | Yes | Deposit & Withdrawal Processing |
| Device & IP Information | Yes | Security & Fraud Prevention |
| Marketing Preferences | Optional | Sending relevant offers |
Golden uses your information only for specific, legitimate purposes. Your data is never used for anything beyond what is necessary.
For registration, login verification, password recovery, and account security.
To process deposits and withdrawals via bKash, Nagad, or Rocket, and to maintain transaction records.
To detect unusual activity, prevent multiple accounts, and protect against fraud.
To resolve your issues, handle complaints, and improve our service quality.
Anonymous statistics are used to analyze user experience and improve golden's services.
With your consent, we send you relevant bonus and offer notifications based on your gaming preferences.
How long Golden retains your data depends on the type of data and applicable legal obligations. Data is retained for as long as your account remains active. Upon account closure, the following rules apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal & Regulatory Obligations |
| Transaction Records | 7 years after account closure | Financial Auditing & AML Compliance |
| KYC Documents | 5 years after account closure | Identity Verification Records |
| Marketing Preferences | Immediately Upon Opt-Out | Immediate Deletion |
| Support Ticket | 2 Years After Resolution | Service Quality Review |
All data is stored on golden's secure servers. Regular data backups are taken and a disaster recovery system is in place.
Golden never sells your data. However, limited information may be shared with trusted third parties where necessary to deliver our services.
All third parties contracted with Golden are required to uphold the same standard of privacy policy. They may only use your data for the specified purpose and are prohibited from using it for anything else.
Golden's website uses cookies — small files stored in your browser that help improve your browsing experience.
Required to protect login sessions, perform security checks, and keep core functionality running. The site will not work properly without these cookies.
Data on which pages are most visited and where issues occur is collected anonymously to help improve our service.
To remember your language, theme, and personal settings. Disabling these cookies means you will need to reconfigure your preferences each time you log in.
You can manage cookies through your browser settings. Note that disabling essential cookies will prevent golden from functioning correctly. The golden mobile app uses local storage rather than cookies.
At Golden, you have full control over your personal data. You may exercise the following rights at any time:
Golden uses multiple layers of security to protect your data, applying the highest standards of both technical and organisational safeguards.
In the event of a data breach or security incident, golden will notify the relevant authorities within 72 hours and alert affected members as quickly as possible. While we cannot guarantee the complete elimination of all cyber risks, we always strive to maintain the highest level of protection.
Golden strictly does not collect data from or provide services to anyone under 18. Age is verified at registration, and any account suspected of belonging to a minor is suspended immediately.
Golden recommends installing parental control software to prevent minors from accessing online gaming and betting sites. For detailed responsible gaming guidelines, Responsible Gaming Page View.
Golden reserves the right to update this privacy policy at any time. Any changes will be published on the website with an updated date at the top of the page. For significant changes, members will be notified by email or in-app notification.
Continuing to use the service after this privacy policy takes effect constitutes acceptance of the updated policy. If you do not agree to the new policy, you have the option to close your account.
Golden takes all privacy-related complaints seriously. Upon receiving a complaint, golden will provide an initial response within 72 hours and endeavour to deliver a full resolution within 30 days. If you are not satisfied with Golden's decision, you may also escalate your complaint to the relevant international gaming licensing authority.
Details
People in Bangladesh often have real concerns about the safety of their personal information when using online services. Golden takes those concerns seriously. We understand that sharing your mobile number, NID details, or payment information requires trust — and protecting that trust is at the heart of golden's privacy policy.
Many online platforms generate revenue by selling user data to advertisers. Golden does not follow that path. Our business model is built entirely on service quality — not data sales. When you use golden, you are a customer, not a product.
Golden never stores your complete payment details. For bKash or Nagad transactions, only the necessary reference number is retained — never your full PIN or account credentials. The payment gateway communicates directly with bKash and Nagad; golden simply facilitates the connection.
Information about your gaming activity — which games you played, for how long, and how much you wagered — is used by Golden solely for responsible gaming purposes. If the system identifies unusually high levels of activity, self-exclusion is recommended. This data is never used for advertising.
Golden's staff may access your personal data only when necessary — such as when resolving an issue or conducting a security verification. Every access is logged and regularly audited. Any attempt at unauthorized access results in immediate disciplinary action.
The golden mobile app may request certain device permissions — such as notification access for push notifications. Golden will never request unnecessary access to your camera, microphone, or contact list. The reason for each permission is clearly explained within the app.
Trust in digital services is a real concern in Bangladesh. Golden understands that reality. That is why we do not just write policies — we invest in technology, training, and regular audits to ensure they are followed in practice. Your trust is our most valuable asset.
Privacy-related complaints:
support@golden-jit.com
Response within 30 business days
FAQs